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Customer Experience Intern

RM 900 - RM 900 / Per Mon

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Are you a proactive and detail-oriented individual with a passion for enhancing customer experiences? Join our team as a Customer Experience Intern and play a key role in improving operational efficiency and user satisfaction. This internship is perfect for someone who enjoys connecting with people and wants hands-on experience in customer engagement and operational support.

Key Responsibilities

    -Engage with Jobseekers: Conduct interviews with jobseekers to encourage them to update their resumes, ensuring better recruitment opportunities and outcomes. -Customer Feedback Collection: Gather feedback from jobseekers about our products and services, helping to shape future improvements for better convenience and user satisfaction. -Special Projects: Collaborate on initiatives aimed at enhancing the customer experience and improving the operational efficiency of the Customer Experience team. -Administrative Support: Assist in day-to-day administrative tasks, including maintaining accurate records of customer interactions. -Data Management: Keep detailed records of inquiries, feedback, and actions taken, ensuring all information is organized and up-to-date. -Team Collaboration: Work closely with cross-functional teams to ensure seamless service delivery and a unified approach to customer care.
    -Currently pursuing a degree in Marketing, Business, Communications, or a related field. -Strong interpersonal and communication skills. -Attention to detail and the ability to maintain accurate records. -A proactive attitude with a willingness to learn and take on new challenges. -Ability to work independently and as part of a team in a fast-paced environment.

What You’ll Gain

    -Hands-on experience in customer engagement and feedback collection. -Opportunities to contribute to projects that directly impact customer satisfaction and operational processes. -Valuable insights into the job portal industry and recruitment trends. -A chance to develop communication, organizational, and teamwork skills in a dynamic work environment.