Customer Service Specialist | Kuala Lumpur | Up to 3K
RM 2,500 - RM 2,999 / Per Mon
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Assisting customers with inquiries: Responding to customer queries and providing accurate information about banking products, services, and account-related matters. Account management: Handling account openings, closings, and updates, as well as addressing issues related to account transactions and balances. Resolving customer issues: Addressing and resolving customer complaints, concerns, and disputes in a professional and empathetic manner. Providing product information: Educating customers about various banking products, such as savings accounts, credit cards, loans, and investment options. Processing transactions: Facilitating routine banking transactions, such as deposits, withdrawals, fund transfers, and bill payments. Necessary skills: Fresh graduate are welcome to apply. Experience – customer service experience will be an advantage. Languages – Fluent in English both spoken and written. Able to handle high volume of calls. Benefits: Medical claim OT – as per statutory
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