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CUSTOMER SERVICE EXECUTIVE (ACCA MANDARIN)

RM 3,500 - RM 3,999 / Per Mon

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1. Respond to incoming customer telephone calls and emails from customers with enquiries related to their online account, application or our global website 2. Respond to incoming customer telephone calls and emails from customers with queries related to our exams, venues or results 3. Application processing; basic products only (renewals) 4. Ensure the highest quality of service is provided at all times, with strict adherence to agreed service levels. 5. Be an ambassador for ACCA treating all internal and external customers with respect and in a professional manner at all times. 6. Contribute to the continuous improvement of current customer processes and procedures.