CUSTOMER SERVICE CONSULTANT

DUTIES AND RESPONSIBILITIES:  Professionally Interact with customers via phone to provide information and assistance and to manage Outbound & Inbound services for Winback & Collection of Involuntary Churn Operations  To reconnect and reactivate customers account to be active and to recover any amount owed to Management  Collection Treatment/Process Flow for different group of customers, as per the Credit Class (H/M/L) and Debt Age provided by the Management  Attend to customer’s complaint or request and to adhere to the process and procedures that has been stipulated by the Management  Cross-selling of all products and services including all upgrades for product & packages  Achieve productivity standards and goals while maintaining the highest level of customer service  Undertake any other duties as-and-when assigned by the Management  You will be accountable for meeting individual (KPIs) and team goals REQUIREMENTS:  SPM/Diploma/Degree  Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply  Good command of spoken and written English and Bahasa Malaysia  Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused  Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills  Stress tolerance and able to work under pressure  Able to work on public holidays including weekends (ROTATIONAL SHIFT BASIS; 9 AM – 6PM)  Required to have own transportation arrangement  Able to start immediately