Customer Service Representative (Mandarin Speaker)
RM 2,800 - RM 3,700 / Per Mon
Original
Simplified
- Respond to customer enquiries and complaints in a timely and professional manner
- Provide excellent customer service, ensuring high levels of customer satisfaction
- Utilize problem-solving skills to resolve customer issues efficiently
- Communicate effectively with customers in Mandarin, both verbally and in writing
- Read and write Mandarin characters
- Work rotating shifts, including nights, to ensure 24/7 coverage
Job Title: Customer Service Representative (Mandarin)
Location: G20F, Imazium, Jalan SS21/37, Damansara Utama, 47400 Petaling Jaya, Selangor
Job Type: Permanent | Full Time
Salary Range:
- Basic Salary*: Upto RM 2800 - 3700 (Based on experience and interview performance)
- - *KPI Incentive*: Minimum RM 250 (based on performance)
Work Schedule*:
- 24/7 operation
- 5 working days per week
- 8 working hours + 1-hour lunch break per day
- Shifts: Earliest shift (7:00 AM to 4:00 PM), Latest shift (11:00 PM to 8:00 AM)
- Shifts rotate every two months
Mandate:
- Candidate must possess at least a SPM.
- Immediate Joiners are preferred.
- Fresh graduates are welcome to apply
- Required language(s): Mandarin/ Cantonese and English
- Holiday triple pay
- Overtime payment
- Free meal provided daily
- Night shift allowance (RM 300, prorated for applicable months)
- KPI Allowance
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