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Customer Service Representative (Mandarin Speaker)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Petaling Jaya, Malaysia
RM 2,800 - RM 3,700 / Per Mon


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  • Respond to customer enquiries and complaints in a timely and professional manner
  • Provide excellent customer service, ensuring high levels of customer satisfaction
  • Utilize problem-solving skills to resolve customer issues efficiently
  • Communicate effectively with customers in Mandarin, both verbally and in writing
  • Read and write Mandarin characters
  • Work rotating shifts, including nights, to ensure 24/7 coverage

Job Title: Customer Service Representative (Mandarin)

Location: G20F, Imazium, Jalan SS21/37, Damansara Utama, 47400 Petaling Jaya, Selangor

Job Type: Permanent | Full Time

Salary Range:

  • Basic Salary*: Upto RM 2800 - 3700 (Based on experience and interview performance)
  • - *KPI Incentive*: Minimum RM 250 (based on performance)

Work Schedule*:

  • 24/7 operation
  • 5 working days per week
  • 8 working hours + 1-hour lunch break per day
  • Shifts: Earliest shift (7:00 AM to 4:00 PM), Latest shift (11:00 PM to 8:00 AM)
  • Shifts rotate every two months

Mandate:

  • Candidate must possess at least a SPM.
  • Immediate Joiners are preferred.
  • Fresh graduates are welcome to apply
  • Required language(s): Mandarin/ Cantonese and English
  • Holiday triple pay
  • Overtime payment
  • Free meal provided daily
  • Night shift allowance (RM 300, prorated for applicable months)
  • KPI Allowance