Customer Service Executive

• Handle customer inquiries via phone, email, and other communication channels.
• Process orders, track shipments, and manage delivery schedules.
• Resolve customer complaints and issues promptly to ensure customer satisfaction.
• Coordinate with sales and operation teams to fulfil customer orders accurately and on time.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Provide support to the sales team in managing customer accounts.
• Lead and manage team

• Diploma/Bachelor's degree in Business Administration, Logistics, or related field is a plus.
• Previous experience in a warehouse or logistics environment preferred.
• Strong communication skills, both verbal and written.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Excellent problem-solving skills and attention to detail.
• Proficient in MS Office
• Experience with WMS is a plus.
• Ability to work in a team and lead team member.

EPF, PERKESO, Medical Claim, Annual Leave, Medical Leave and Annual Bonus provided.

Working Hours

Mon to Friday 8.30am to 5.30pm

Saturday 8.30am to 1.00pm

Location, Seksyen 19, Petaling Jaya, Selangor