Customer Service Executive (Mandarin)
RM 2,500 - RM 4,000 / Per Mon
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This role will be part of the management which need to handle the customers from pre-stay to after-stay, and make sure the customers are satisfy through out the period.
- Handle customer enquiries/bookings
- Handle customer check in / out process (by phone whatsapp)
- Arrange cleaner on room cleaning
- Lead the team as a team leader
- Prepare daily report to Manager
- Administrative work
To be successful in this role, you will need to be patience, passionate on Hotel line, problem solving skill and etc.
- Proficiency in Mandarin is preferred.
- O'level, A level, Diploma, Degree
- With minimum 1-2 years relevant experience
- Microsoft Office, Google Sheets & Google Docs
- High communication skill on both speaking and writing
- Able to work on public holiday (replacement leave provided)
- On call after office hour (allowance provided)
Other than salary, this role will be able to enjoy the below:
- Bonus
- Allowances
- Annual bonus
- Annual dinner
- Swimming pool and gym access
- Promotion to higher level of management
- Leader support and team back up
- Office and home base working rotation
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