IT Helpdesk
RM 2,000 - RM 2,499 / Per Mon
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Monitor and respond quickly to incoming requests. Answering phones from customers professionally and responding to customer inquiries and complaints. Identify and escalate issues to supervisors Research required information using available resources Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departments. Complete call logs and reports Other duties as assigned.
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