E-Commerce Assistant

1. Product Management:

• Assist in uploading and updating product listings, descriptions, pricing, and images on e-commerce platforms.
• Ensure accurate categorization and tagging of products for optimal searchability.
• Perform regular checks to maintain inventory accuracy and product availability.

2. Order Processing:

• Monitor and process customer orders efficiently.
• Coordinate with warehouse/logistics teams to ensure timely order fulfillment.
• Track and resolve shipping or delivery issues as needed.

3. Customer Support:

• Respond promptly to customer inquiries and complaints via email, chat, or other channels.
• Provide information about products, promotions, and policies.
• Handle returns, refunds, and exchanges in line with company guidelines.

4. Marketing Support:

• Assist with uploading promotional banners, updating website content, and creating landing pages.
• Support marketing campaigns by ensuring accurate implementation of discounts, offers, and bundles.
• Design marketing plan to execute online promotions, sales campaigns, and product launches.

5. Analytics & Reporting:

• Monitor sales and website traffic data, providing regular updates to supervisors.
• Track customer behavior to identify trends and areas for improvement.
• Generate reports on stock levels, order statuses, and customer feedback.

6. Administrative Tasks:

• Maintain organized records of orders, returns, and customer communications.
• Assist in implementing e-commerce platform updates or changes.
• Coordinate with external vendors, such as payment processors, digital platform and logistics service.

7. Any job if required by management to assist in shop operation mainly.

Position Summary:

E-Commerce Admin is responsible for managing and maintaining online sales platforms, ensuring smooth day-to-day operations, optimizing user experiences, and driving online sales growth. This role involves coordinating between various teams, managing content, and ensuring the accuracy of product listings and promotions.

Qualifications:

• min Diploma/Bachelor's degree in business, IT, marketing, or a related field (preferred).
• Proficiency in e-commerce platforms and tools (Shopee, Website, Lazada, Tiktok, IG, FB)
• Proficiency in MS Office (Excel, Word) and familiarity with analytics tools like Google Analytics, SEO and digital marketing.
• Familiarity with inventory management and logistics processes.
• Have knowledge on POS system is a Bonus

Key Skills:

• Strong attention to detail in product and content management.
• Customer-focused mindset with positive attitude.
• Strong organizational, multitasking capabilities, creative and problem-solving
• Excellent written, verbal communication skills and reporting
• Ability to work collaboratively in a team environment.

• Medical and training for food handling requirement (Typhoid, Food Handling Certs and related)
• Training for skill upgrade on related job
• Career Growth Opportunity
• Performance-based bonuses tied to sales growth and KPIs
• EPF & Socso