Customer Service Executive (Mandarin Speaking)

Full Time, onsite
Wepivot Global Sdn Bhd
Kuala Lumpur, Malaysia

RM 3,000 - RM 4,500 / Per Mon

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Be the first point of contact for customer inquiries through live chat, email, and phone. 通过在线聊天、电子邮件及电话处理客户咨询，成为客户的首要联络人。
Address and resolve customer complaints effectively and efficiently. 高效解决客户投诉，提供有效解决方案。
Provide detailed, accurate information about products and services. 提供关于产品及服务的详细、准确信息。
Offer appropriate solutions or alternatives promptly. 快速提供适当的解决方案或替代方案。
Maintain a professional, friendly tone to ensure a positive customer experience. 保持专业且友好的态度，为客户提供优质体验。

Work Location | 工作地点: Must work in-office (no hybrid or work-from-home arrangements). 必须在办公室工作（无居家办公或混合办公）。
Qualifications | 学历要求: Fresh graduates and diploma/degree holders are encouraged to apply. 鼓励应届毕业生及持有文凭或学位者申请。
Languages | 语言要求: Proficient in both written and spoken Mandarin (for liaising with Mandarin-speaking clients) and English. 熟练掌握中文和英文（需与讲中文的客户沟通）。
Skills | 技能要求: Strong customer service orientation and excellent communication skills in both languages. 具备优秀的客户服务意识及中英文沟通能力。
Availability | 工作时间: Willing to work on a rotating shift schedule including weekends and public holidays. 能接受轮班工作，包括周末及公共假期。

Financial Rewards | 薪酬奖励- Annual bonus and 13th-month salary. 年终奖金及第十三个月薪资。 - Overtime pay (including public holidays). 加班工资（包括公共假期）。 - Regular increment adjustments after probation and annually. 试用期后及每年定期调薪。 - KPI-based performance rewards. 绩效奖金（基于KPI考核）。 - Best attendance incentives. 优秀出勤奖。
Health Benefits | 健康福利 - Medical check-ups, medical claims, and paid medical leave. 医疗检查、医疗报销及带薪病假。
Allowances & Leave | 津贴及假期- Shift and miscellaneous allowances. 轮班津贴及其他补助。 - Annual leave, medical leave, and other paid leave options. 年假、病假及其他带薪假期。
Career Growth | 职业发展- Clear pathways for promotion to higher roles. 提供明确的晋升机会。
Additional Perks | 其他福利- Contributions to EPF, SOCSO, and EIS. 公司缴纳EPF、SOCSO及EIS。 - Fully stocked pantry for employees. 提供员工茶水间及零食。 - Weekly outdoor sports activities. 每周户外运动活动。 - Company gatherings and annual dinners. 公司聚会及年度晚宴。 - Access to upskilling courses (e.g., Microsoft 365, and other development programs). 提供员工技能提升课程（如Microsoft 365及其他培训项目）。
Working Hours | 工作时间
Rotational Shift | 轮班制度: - 8:00 AM – 5:00 PM - 2:00 PM – 11:00 PM
Shift changes occur every two months. 每两个月轮换一次班次。
Office Location & Accessibility | 办公室位置及交通便利性Located near convenient public transportation: 公司位置靠近交通便利：
LRT Kerinchi Station (5 - 8 minutes walking distance). 距离Kerinchi轻快铁站5 - 8分钟步行路程。
LRT Universiti Station (15 minutes walking distance). 距离Universiti轻快铁站15分钟步行路程。