Epicareer Might not Working Properly
Learn More

Technical Knowledge Analyst

RM 5,000 - RM 10,000 / Per Mon

Apply on


Original
Simplified

    The technical knowledge analyst is accountable to produce technical articles & support knowledge management adoption across the organization. Knowledge management

    1. Support the development, implementation & operations of knowledge management strategy & framework

    2. Create/Translate & curate technical content from application &/ infrastructure experts into knowledge centre

    3. Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency

    4. Optimising content according to SEO best practices to increase visibility & engagement

    5. Managing content calendars & ensuring timeline publication of materials

    6. Utilising content management systems to analyse website traffic & users engagement metrics

    7. Updating knowledge centre content as needed & ensuring a cohesive digital presence

    8. Engaging with online community & responding to comments or questions in a manner that reflects the brand voice

    9. Monitoring content trends & staying up-to-date with advancements in content technology & platforms

    10. Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements

    11. Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly

    12. Thinking about user experience & takes ownership for quality & accuracy

    13. Facilitate technical exchanges, dissemination & coordination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc across knowledge management team & contributors

    14. Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling

    Work landscape:

    1. Building, maintaining & improve knowledge management especially in group technology landscape

    2. Knowledge management may also be extended to overall group level

    1. Degree in related computer science principles

    2. Must have 5 years’ experience in

      -Familiar with knowledge management tools, content management systems & databases -Ability to categorise, tag & structure information effectively -Hands on experience in application &/ infrastructure domain knowledge -Knowledge in banking or financial institutions technology landscape -Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents -Application and/or infrastructure delivery & support processes -Hands on experience on application &/ infrastructure domain knowledge -Prior working experience as a system analyst or technical lead

    3. Advantageous to have experienced in

      -Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements -Use of meta data for search engine & social media

    4. Good knowledge processes

    5. Critical thinking & able to resolve problems creatively

    6. Proficient in using Jira & Confluence

    7. Strong interpersonal & collaborative skills as well as highly effective communication skills

    8. Organised, detail oriented & thorough

    9. Strong desire to help improve processes & mentor others

    10. Knowledge / certification in ITIL is advantageous