Customer Service Executive (Mandarin Speaker)
RM 2,500 - RM 3,500 / Per Mon
Original
Simplified
- Responsible for daily operation, deliver excellent customer service to deal and resolve players’ queries and issues
- Actively collect feedback from players, summarize them and submit promptly to operation team for improvement
- Perform data collection and analysis, propose operational improvement plans from players’ perspectives to optimize users’ experience
- Ensure high quality service standards are met, maintain and/or increase customer connections
- Perform other ad-hoc assignments as needed
- No experience required, but ability to communicate clearly and concisely is essential
- Customer-focused orientation - prioritize customers’ satisfaction
- Mental strength - capacity to endure pressure or uncertainty without becoming negative towards self or others
- Effective communication and interpersonal abilities
- Required to speak in Mandarin, English, and Bahasa Malaysia. Fluency in Mandarin is compulsory as the role requires candidates to deal with Mandarin speaking counterparts
- Minimum Education: A-level, Pre-U, Diploma or equivalent
- 5 working days
- Annual leave, medical leave, and hospitalization leave
- EPF/SOCSO/PCB
- Annual bonus
- Performance bonus
- Company trip
- Allowance
- Near Public transport (Pusat Bandar Puchong station within walking distance)
Working hours:
- 5 working days/week (regardless weekdays or weekends)
- Morning shift - 9.30am - 6.30pm (Lunch break 12.30pm - 2.00pm)
- Evening shift - 4.00pm - 1.00am (Lunch break 6.00pm - 7.30pm)
Similar Jobs
