Live Chat Specialist - English speaker
RM 2,000 - RM 2,800 / Per Mon
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Job description
- Respond professionally to inbound, live chat and email.
- To analyse, create and resolve tickets (if applicable).
- To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests.
- Identified and escalated priority issues per client specifications.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Ensure high levels of customer satisfaction with individual call.
Job Requirements
- Minimum posses with Professional Certificates, Diploma, Bachelor Degree and above
- Able to speak and write Good in English & Bahasa Malaysia
- With customer service experience from BPO / Call center is preferable
- Able start work immediately is preferable
Job Type: Contract
Pay: RM2,000.00 - RM2,800.00 per month
Application Question(s):
- What is your expected basic salary?
- Where is your current location? How you travel to work?
- Do you required to serve notice with current company? If yes, how long with it?
- Are you willing to work rotating shift(24x7)?
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