CUSTOMER SERVICE EXECUTIVE

Role Description: This is an on-site role for a Customer Service Executive based in Johor Baharu. The Customer Service Executive will be responsible for ensuring customer satisfaction, providing customer support, and managing overall customer service. The role involves day-to-day tasks such as handling customer inquiries, resolving issues, and building strong relationships with customers. Key Responsibilities: Provide excellent customer service via phone, email, and chat channels. Adhere to service level agreements (SLAs) and ensure customer satisfaction. Collaborate with internal teams to resolve complex issues and escalate when necessary. Maintain accurate records and documentation of customer interactions. Qualifications: Strong communication skills and customer-centric attitude. Proficiency in English. Flexibility to work rotating shifts, including nights and weekends. Fresh Graduates are welcome to apply, and no experience needed.