Specialist, GIPS

Job Responsibilities: • Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application • Supporting during business hours and 24x7 on-call support • Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management o Investigate production issues, respond based on production defect severity SLAs o Manage and respond to users on timely manner. o Log incident ticket for production issues and user queries o Follow up on defect and incident closure and meet incident closure KPI o Make sure system availability as per respective agreed SLA o Ensure daily end of day execution for supported applications complete successfully o Perform annual Disaster Recovery (DR) exercise for supported applications o Provide support to System Engineers on server level patches / upgrade as and when applicable o Ensure application incident & task documentation is properly updated for each production release o Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail o Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc • Be proactive to identify any potential risk in production environment and flag that to development team or users Job Requirements: • 6-10 years of hands on application support experience in the banking industry • Independent, proactive and self-starter with excellent interpersonal and communication skills. • Strong analytical and good problem-solving skills. • Ability to work in a fast-paced and team-oriented environment. • Experienced or willing to work on 24x7 on-call support roaster • Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting