MAT CHICKEN MANAGER

1. POSITION OVERVIEW THE RESTAURANT MANAGER WILL BE RESPONSIBLE FOROVERSEEING ALL ASPECTS OF RESTAURANT OPERATIONS, ENSURING EXCEPTIONAL GUESTEXPERIENCES, MAINTAINING PROFITABILITY, AND LEADING A HIGH-PERFORMING TEAM INA FAST-PACED ENVIRONMENT.

2. PRIMARY RESPONSIBILITIES A. OPERATIONS MANAGEMENT

• EXECUTE DAILY OPENING AND CLOSING PROCEDURES

• MONITOR FOOD QUALITY, PREPARATION, AND PRESENTATION

• ENSURE ADHERENCE TO RECIPES AND PORTION CONTROLS

• MAINTAIN CLEANLINESS AND SANITATION STANDARDS

• OVERSEE EQUIPMENT MAINTENANCE AND REPAIRS

• IMPLEMENT AND MAINTAIN STANDARD OPERATING PROCEDURES

• MONITOR DINING ROOM FLOW AND TABLE MANAGEMENT

• COORDINATE WITH KITCHEN TEAM ON MENU EXECUTION

• MANAGE INVENTORY AND STOCK CONTROL SYSTEMS

• ENSURE COMPLIANCE WITH HEALTH AND SAFETY REGULATIONS B. STAFF MANAGEMENT

• RECRUIT, HIRE, AND TRAIN NEW EMPLOYEES

• CREATE AND MANAGE STAFF SCHEDULES

• CONDUCT PERFORMANCE EVALUATIONS

• HANDLE DISCIPLINARY ACTIONS

• OVERSEE PAYROLL PROCESSING

• CONDUCT DAILY STAFF BRIEFINGS AND MEETINGS

• PROVIDE ONGOING TRAINING AND DEVELOPMENT

• MAINTAIN EMPLOYEE RECORDS AND DOCUMENTATION

• FOSTER POSITIVE TEAM CULTURE

• RESOLVE STAFF CONFLICTS AND CONCERNS C. FINANCIAL MANAGEMENT

• MONITOR AND CONTROL FOOD AND LABOR COSTS

• ANALYZE SALES REPORTS AND FINANCIAL STATEMENTS

• MANAGE CASH HANDLING PROCEDURES

• PROCESS ACCOUNTS PAYABLE/RECEIVABLE

• CREATE AND MAINTAIN BUDGETS

• IMPLEMENT COST-SAVING MEASURES

• TRACK AND ANALYZE KPIS

• MANAGE PURCHASING AND VENDOR RELATIONSHIPSJOB SCOPE /RESPONSIBILITIES

• HANDLE INVOICE RECONCILIATION

• PREPARE FINANCIAL REPORTS D. CUSTOMER SERVICE

• ENSURE HIGH STANDARDS OF GUEST SERVICE

• HANDLE AND RESOLVE CUSTOMER COMPLAINTS

• MANAGE RESERVATION SYSTEMS

• OVERSEE SPECIAL EVENTS AND FUNCTIONS

• BUILD AND MAINTAIN CUSTOMER RELATIONSHIPS

• MONITOR GUEST FEEDBACK AND REVIEWS

• IMPLEMENT SERVICE IMPROVEMENT INITIATIVES

• HANDLE VIP GUEST REQUIREMENTS

• MANAGE GUEST LOYALTY PROGRAMS

• ENSURE PROPER HANDLING OF SPECIAL REQUESTS

3. REPORT.

DAILY REPORTS:

SALES REPORTS

• TOTAL SALES VS TARGETS

• TRANSACTION COUNTS

• AVERAGE TICKET VALUE

• PEAK HOUR PERFORMANCE

• DRIVE-THRU SALES

• DELIVERY SALES

• PROMOTION PERFORMANCE

• VOID/REFUND TRACKING

LABOR REPORTS

• HOURS WORKED

• LABOR COST PERCENTAGE

• OVERTIME TRACKING

• BREAK COMPLIANCE

• CLOCK IN/OUT ACCURACY

• STAFF ATTENDANCE

• PRODUCTIVITY METRICS

OPERATIONS REPORTS

• FOOD SAFETY CHECKS

• TEMPERATURE LOGS

• CLEANLINESS AUDITS

• EQUIPMENT STATUS

• WASTE LOG

• PRODUCT QUALITY CHECKS

• SPEED OF SERVICE TIMES

• CUSTOMER COMPLAINTSB.

WEEKLY REPORTS:

FINANCIAL

• WEEKLY P&L SUMMARY

• LABOR COST ANALYSIS

• FOOD COST PERCENTAGE

• OPERATING EXPENSES

• CASH HANDLING VARIANCEJOB SCOPE /RESPONSIBILITIES

• INVENTORY LEVELS

• WASTE TRACKING

• SALES TRENDS

OPERATIONS

• STAFF SCHEDULING

• EQUIPMENT MAINTENANCE

• SUPPLY ORDERS

• QUALITY SCORES

• CUSTOMER FEEDBACK SUMMARY

• TRAINING COMPLETION

• HEALTH/SAFETY COMPLIANCE

• MARKETING ACTIVITIES

TEAM MANAGEMENT

• STAFFING LEVELS

• TRAINING NEEDS

• PERFORMANCE ISSUES

• OVERTIME SUMMARY

• PRODUCTIVITY METRICS

• EMPLOYEE TURNOVER

• INTERVIEW STATUS

• TEAM MORALEC.

MONTHLY REPORTS:

BUSINESS PERFORMANCE

• MONTHLY P&L STATEMENT

• BUDGET VARIANCE ANALYSIS

• SALES GROWTH VS LY

• MARKET SHARE DATA

• CUSTOMER COUNT TRENDS

• COST CONTROL METRICS

• PROFIT MARGINS

• ROI ANALYSIS

STRATEGIC REVIEW

• KPI DASHBOARD

• PERFORMANCE VS TARGETS

• MARKET ANALYSIS

• COMPETITOR REVIEW

• CUSTOMER SATISFACTION

• BRAND STANDARDS

• MAINTENANCE PLANNING

• CAPITAL REQUIREMENTS

PEOPLE DEVELOPMENT

• STAFF TURNOVER RATE

• TRAINING COMPLETION

• PERFORMANCE REVIEWS

• PROMOTION TRACKING

• LABOR OPTIMIZATION

• TEAM ENGAGEMENT

• RECOGNITION PROGRAMS

• RECRUITMENT NEEDS

QUALITY & COMPLIANCE

• HEALTH INSPECTION PREP

• SAFETY INCIDENT REPORTS

• MYSTERY SHOPPER SCORES

• AUDIT RESULTS

• CERTIFICATION STATUS

• STANDARD OPERATING PROCEDURES

• RISK ASSESSMENT

• CORRECTIVE ACTIONS

Job Types: Full-time, Permanent, Contract
Contract length: 3 months

Pay: RM4,500.00 - RM7,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Night shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Bukit Mertajam: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Manager: 3 years (Required)

Expected Start Date: 12/01/2024