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Night Duty Manager

  • Full Time, onsite
  • The Pines Melaka
  • able to mentor and lead Excellent verbal and written communication skills Able to work on night shift., Malaysia
Salary undisclosed

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Job description: -

  • The Duty Manager assists the Assistant Front Office Manager & Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guest’s satisfaction.
  • This role efficiently coordinates the day-to-day operation of the Front Desk and Guest Relation, providing leadership at the frontline level.
  • Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
  • Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby.
  • Serves as Guest Relations Manager and handles the tracking of service issues.

Qualification & Requirement: -

  • Diploma or certificate in hospitality, tourism or equivalent.
  • Minimum 3 years’ experience in similar capacity at a 4star hotel.
  • Excellent personality, strong communication skills and customer oriented.
  • Knowledge in Opera PMS (OPERA CLOUD) will be an added advantage.
  • Proficiency in English (oral and written
  • Excellent communication and people skills.
  • Good organizational and multitasking abilities
  • Problem-solving skills.
  • Proficient computer skills & PMS (OPERA CLOUD), including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Solid customer service skills
  • Excellent leadership, team building, and management skills
  • Encouraging to team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • Able to work on night shift.