IT Support Administrator

KEY RESPONSIBILITIES

• Provide basic technical support to staff on issues related to computers, software, printers, and other office technology.
• Set up and configure new workstations, laptops, and mobile devices for employees.
• Assist with the installation, maintenance, and troubleshooting of software and hardware.
• Respond to and resolve helpdesk tickets in a timely manner, ensuring minimal disruption to daily operations.
• Help manage user accounts, including creating, modifying, and deleting accounts in Active Directory or other systems.
• Assist with software and system updates, patches, and installations.
• Maintain and update inventory records for IT equipment (laptops, monitors, phones, etc.).
• Perform basic network troubleshooting (Wi-Fi, VPN, connectivity issues).
• Assist with managing the company's cloud-based applications and services (e.g., Microsoft 365, etc.).
• Perform regular backups and assist in the recovery of data when necessary.
• Provide assistance with video conferencing and communication tools (Zoom, Teams, etc.).
• Offer end-user training and support on common software and IT systems.
• Maintain basic IT documentation, such as troubleshooting guides, FAQs, and inventory logs.
• Ensure that IT security protocols (password policies, security patches, etc.) are followed across the organization.
• Provide occasional on-call or after-hours support as needed.

REQUIREMENTS

•Diploma in Information Technology or a related field.

•Some experience (0-2 years) in IT support, helpdesk, or related administrative roles.

•Experience with hardware troubleshooting and repair (including common IT peripherals like printers, monitors, etc.).

•Basic understanding of IT security best practices (e.g., password management, data protection).

•Familiarity with operating systems (Windows and MacOS).

•Familiarity with office software applications (e.g., Microsoft Office).

•Basic knowledge of networking concepts (Wi-Fi, TCP/IP, VPNs).

•Experience with common IT tools (e.g., ticketing systems, remote desktop software).

•Strong organizational and communication skills, with a customer-service-oriented mindset.

•Ability to work independently and as part of a team in a fast-paced environment.

•Eagerness to learn new technologies and expand technical skills.

Job Type: Full-time

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

• Free parking
• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Expected Start Date: 12/02/2024