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Jobs or company...

IT Reporting Specialist

RM 2,800 - RM 3,800 / Per Mon
Original
Simplified

Retail Application Support:

  • Provide first-line support for retail-specific applications, including POS systems, inventory management systems, and CRM software.
  • Troubleshoot and resolve technical issues reported by retail outlets, ensuring minimal downtime and disruption to outlets’ operations.
  • Assist in system configuration, software updates, and user access management for retail applications.

    Data and Report Management:

    • Collaborate with the Business Analyst to gather and validate sales, inventory, and customer data from retail systems.
    • Assist in the preparation of operational and performance reports for store management, sales analysis, stock turnover, and marketing initiatives.
    • Utilize reporting tools (e.g., Excel, Power BI, SQL) to create customized reports that provide insights into sales trends, inventory levels, and customer behavior.

      System Improvement Support:

      • Participate in testing and deployment of system updates or new modules, ensuring that all retail-specific functionalities are tested and validated.
      • Assist in documenting new processes, workflows, and technical procedures for retails outlets and HQ systems.

        Collaboration & Communication:

        • Work closely with the retails outlets and HQ to understand system needs and provide technical solutions that align with business goals.
        • Coordinate with external vendors or service providers for third-party retail software support and integration tasks.
        • Maintain effective communication channels with retail outlets, providing timely updates on system changes and support requests.

          Documentation and Record Keeping:

          • Maintain logs of system issues, resolutions, and updates using the organization’s ticketing or helpdesk system.
          • Assist in maintaining and updating technical documentation, including user manuals, process guidelines, and troubleshooting FAQs for retail systems.

The IT Reporting Specialist will play a vital role in supporting the System Support Business Analyst by ensuring the smooth operation of business-critical applications related to retail management, inventory, and customer relationship systems. This role focuses on providing application support and assisting with the preparation of reports that drive business insights.

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • At least 1-2 years of experience in IT support, preferably within the retail sector (optical or similar industries is a plus).
  • Hands-on experience with retail software systems such as POS, inventory management, and CRM platforms.
  • Strong communication skills to liaise with non-technical retail staff.
  • Analytical skills to identify patterns and trends from data.
  • Ability to work under pressure and manage multiple tasks in a fast-paced retail environment.

Benefits:

  • 5 working days per week
  • Staff Purchase entitlement for you and family member
  • Annual Performance Bonus and increment
  • Medical & Dental Claims
  • EPF & SOCSO
  • Group Hospital and Surgical Insurance
  • Yearly Lifestyle Vouchers
  • Company festive season events participation
  • CSR event participation opportunity
  • Training opportunity

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