Epicareer Might not Working Properly
Learn More

IT Assistant

RM 2,500 - RM 3,000 / month

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Technical Assistant

Key Responsibilities:

1) Troubleshooting & Issue Resolution:

· Respond to technical inquiries via phone, email, chat, or ticketing systems.

· Diagnose and resolve hardware, software, or network-related issues.

· Escalate unresolved issues to higher-level technical teams when necessary.

2) Customer Support:

· Guide users through step-by-step solutions, ensuring clarity and patience.

· Document user-reported issues and solutions in the ticketing system.

· Provide regular updates to users on the status of their cases.

3) Technical Documentation:

· Create and maintain support documentation, FAQs, and troubleshooting guides.

· Report recurring technical issues and suggest improvements to prevent them.

4) System Monitoring & Maintenance: (optional, based on role)

· Monitor system performance and report anomalies to the IT team.

· Assist with software updates, installations, and system configuration.

5) Training & Knowledge Sharing:

· Train customers or internal staff on new systems or applications.

· Share knowledge with team members to improve overall technical expertise.

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Schedule:

  • Monday to Friday