Boutique Customer Service Representative

About Us:
Our client, a prestigious Swiss luxury watchmaker known for its high-quality timepieces and innovative designs are further expanding their footprint in Malaysia. The brand combines traditional watchmaking techniques with modern aesthetics, making it a favorite among collectors and enthusiasts.

As they continue to be an influential player in the luxury watch industry, celebrated for its artistry and engineering, they are seeking a passionate and engaging Boutique Welcome Host to join the team and provide unparalleled service to their discerning clientele.

Role Overview:
As a Boutique Welcome Host, you will be the first point of contact for our clients, embodying the brand's luxury and sophistication. Your warm demeanor and exceptional communication skills will create an inviting atmosphere for all visitors, ensuring they feel valued and attended to.

Key Responsibilities:

• Greet and welcome clients with a warm and professional demeanor.
• Assist clients in navigating the boutique, ensuring a seamless and enjoyable experience.
• Prioritize incoming clientele and phone calls effectively and smoothy
• Maintain a beautifully organized and inviting environment.
• Collaborate with the retail team to enhance client engagement and satisfaction.
• Handle inquiries and resolve any client concerns promptly and effectively.

Qualifications:

• Previous experience in luxury retail or hospitality preferred.
• Strong interpersonal skills with a passion for customer service.
• Knowledge of high-end timepieces and luxury brands is a plus.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced, dynamic environment.

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What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

How to Apply:
If you have a passion for luxury and exceptional customer service, we want to hear from you! Please send your resume and a brief cover letter detailing your experience in a similar position/s to [email protected]

Join us in creating memorable experiences for our clients and showcasing the elegance of exclusive timepieces!

Job Type: Full-time

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Years of experience working in high end boutique / hospitality industry

Experience:

• Customer fronting: 3 years (Required)