Operation Project Manager ||| Batu Caves

Are you a detail-oriented professional with a passion for driving operational efficiency and excellence? We are seeking an Operations Project Manager who specializes in managing operational projects within our dynamic, tech-driven laundromat business. In this role, you will oversee a variety of operational projects, from process improvements to facility expansions, ensuring they are executed seamlessly and contribute to our organizational goals.

Key Responsibilities

Project Planning and Execution:

• Develop Comprehensive Project Plans: Define project scope, objectives, resources, and timelines in alignment with organizational goals.
• Lead Project Implementation: Oversee all phases of project execution, ensuring deliverables are met on time and within budget.
• Coordinate Cross-Functional Teams: Work closely with various departments to ensure cohesive project execution.

Process Improvement and Optimization:

• Identify Operational Inefficiencies: Analyze current processes to identify areas for improvement and increased efficiency.
• Implement Process Enhancements: Develop and execute strategies for process optimization, aligning with best practices.
• Monitor Outcomes: Track the effectiveness of implemented changes and adjust strategies as needed.

Stakeholder Communication and Alignment:

• Facilitate Effective Communication: Act as the liaison between project teams, senior management, and external partners.
• Ensure Stakeholder Engagement: Keep all stakeholders informed of project status, changes, and milestones.
• Align Teams with Organizational Objectives: Ensure project goals are understood and supported across all levels.

Resource Management:

• Optimize Resource Allocation: Manage project resources efficiently, including personnel, equipment, and budgets.
• Vendor and Partner Coordination: Collaborate with external vendors and partners to secure necessary services and materials.
• Cost Management: Monitor project expenses to ensure cost-effectiveness and adherence to budgets.

Risk Management and Problem Solving:

• Identify and Mitigate Risks: Proactively recognize potential project risks and develop mitigation strategies.
• Resolve Issues Promptly: Address project challenges with effective problem-solving techniques.
• Maintain Project Quality Ensure all project outcomes meet the companys quality standards and objectives.

Performance Tracking and Reporting:

• Monitor Project Performance: Use key performance indicators (KPIs) to track project progress and success.
• Prepare Detailed Reports: Provide regular updates to senior management on project status, achievements, and areas for improvement.
• Continuous Improvement: Utilize insights gained to enhance future project planning and execution.

Team Leadership and Development:

• Lead by Example: Demonstrate strong leadership qualities that inspire and motivate team members.
• Foster a Collaborative Environment: Encourage teamwork, open communication, and shared accountability.
• Support Professional Growth: Mentor and develop team members to enhance their skills and contributions.

Requirements

Education:

• Bachelors degree in Business Administration, Operations Management, Engineering, or a related field.
• Project Management Professional (PMP) certification is a plus.

Experience:

• Minimum of 5 years of experience in project management within operations, preferably in retail, hospitality, or service industries.
• Proven track record of successfully managing non-IT projects from inception to completion.
• Experience with process improvement methodologies such as Lean or Six Sigma is desirable.

Competencies

Personal Competences:

• Integrative Mindset: Aligning people and processes, fostering collaboration, and ensuring cohesive execution.
• Super Coordinator: Exceptional organizational and coordination skills to manage complex projects.
• Effective Communicator: Ability to convey information clearly and facilitate collaboration among diverse teams.
• Team Player: Works well within a team environment, supporting others and contributing to collective goals.
• Proactive Problem Solver: Anticipates challenges and takes initiative to address them promptly.

Job Competences:

• Organizational Skills: Exceptional ability to manage multiple tasks, timelines, and stakeholders.
• Communication: Excellent verbal and written communication skills; adept at facilitating discussions and conveying information clearly.
• Collaboration: Strong interpersonal skills to work effectively with diverse teams.
• Problem-Solving: Proactive in identifying issues and coordinating solutions.
• Attention to Detail: Meticulous in tracking project details and ensuring accuracy.
• Adaptability: Flexible in adjusting to changing priorities and operational needs

Job Type: Full-time

Pay: RM10,000.00 - RM15,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Experience:

• project management within operations: 1 year (Required)
• retail, hospitality, or service industries: 1 year (Preferred)
• Lean or Six Sigma: 1 year (Required)

Language:

• Mandarin (Required)