R
Guest Service Agent (Front Office)
RM 1,800 - RM 1,800 / Per Mon
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Job Responsibilities :
GSA / Front Office Assistant are playing an important role in forming a quality image of the hotel as the guest’s first impression, when coming to the reception area :
- Responsible for smooth check-in, check-out, posting all transactions and reporting.
- Maintain the positive appearance, proper grooming and keeps tidy.
- Pays full attention to guest’s demands, especially when dealing with handling any complaint.
- Provide assistance to the guests who have health problems by offering first aid kit or doctor’s service.
- Handle wake-up call requests.
- Prepare and organize handling of group check-in and check-out.
- Inform superiors and all service areas in case of sleep out, as well as the guest him / herself regarding the sleep out policy.
- Respond promptly, completely and cheerfully to all guest questions, problems, and requests.
- To ensure that you as a Receptionist at the hotel have a comprehensive knowledge of the city, and what is happening within the city at all times, and ensure that all guest inquiries are met with prompt, informative yet friendly solution.
- Inform the superior on all outstanding balances of the guests for further action (lock out).
- Ensure the guest understands and is informed properly regarding late check- out policy.
- Able to operate the switchboard in the operator room in case of replacement needed and daily rolling.
- Note in logbook all guest in house special requests for next day.
- Conduct any other duty assigned by supervisor or management.
Job Requirements :
- Have at least 1 year experience as hotel receptions or equivalent.
- min SPM/Dip in Hotel Management.
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail.
- FRESH GRADUATES FROM HOTEL MANAGEMENT ARE ENCOURAGE TO APPLY.
- Willing to work shift, night shift and public holiday.
- Will be based at Medini, Iskandar Puteri.
Job Type: Full-time
Pay: RM1,800.00 per month
Similar Jobs