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Key Responsibilities:
- Respond to customer inquiries on Shopee, Lazada, WhatsApp, and Email in a professional and timely manner.
- Resolve customer issues and complaints efficiently and effectively.
- Provide detailed product information and assist customers with their purchases.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Document and track customer interactions and issues using the company’s CRM system.
- Collaborate with other departments to resolve complex customer issues.
- Identify and escalate priority issues to the appropriate channels.
- Continuously improve customer service skills and knowledge through training and feedback.
- Previous experience in a customer service role, preferably in an e-commerce or retail environment.
- Ability to handle multiple customer inquiries simultaneously across different platforms.
- Ability to work well in a team environment and collaborate with colleagues.
- Experience with e-commerce platforms like Shopee and Lazada.
- Proficiency in multiple languages.
- Previous experience working in an electrical store or with electrical products is a plus.
Interested candidates please submit your application through Jobstore
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