Live Agent (Korean Native)
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Job Opportunity: Live Agent (Korean Native)
Location: Sunway Visio, Kuala Lumpur, Malaysia
Salary: RM9,000 per month
Working Hours: 8:00 AM – 5:00 PM (Monday to Friday)
We are hiring Korean-speaking talents to join our team in Kuala Lumpur!
As a Live Agent (Korean Native), you will be the voice of Jetstar to assist customers with their inquiries, bookings, and service needs. This is a great opportunity to work in a dynamic environment with an attractive salary and benefits.
Key Responsibilities:
- Customer Service: Handle inbound calls, sales inquiries, and digital chat support for ticket bookings, changes, schedule disruptions, pricing, fare availability, and promotions.
- Sales Support: Provide assistance for ancillary products like meals, comfort packs, seating, inflight products, and destination activities.
- Booking Management: Manage itinerary requests, confirm bookings and changes, and address payment-related inquiries.
- Social Media Engagement: Respond to customer queries and feedback on platforms like Facebook, Messenger, and Twitter.
- Baggage Support: Assist with lost, damaged, or delayed baggage cases.
- Proactive Outreach: Conduct outbound service calls for schedule changes and rebooking customers.
- Feedback Handling: Address compliments and complaints about flights, baggage, inflight services, and more.
What We Offer:
- Accommodation Support: Two weeks of hotel accommodation for candidates relocating from Korea.
- Annual Leave: 12 days per year, plus five days of marriage leave.
- Other Leave Benefits: Medical leave, compassionate leave, and hospitalization leave.
Requirements:
- Native-level fluency in Korean and strong proficiency in English.
- Excellent communication skills (written and verbal).
- Previous experience in customer service or sales is an advantage.
- Ability to handle multiple customer queries across different channels.
Why Join Us?
Be part of a growing, diverse team in Kuala Lumpur and play a key role in shaping customer experiences for Jetstar.
If you are passionate about delivering top-notch customer experiences and meet the requirements, send us your CV today.
ประเภทของงาน: งานประจำ
ชำระเงิน: สูงสุด RM9,000.00 ถึง ต่อเดือน