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  1. Go to Settings.
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Jobs or company...
J

Customer Support Korean- no night shift

RM 7,500 - RM 9,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Office: UOA Business Park, 1, Jalan Pengaturcara U1/51, Seksyen U1, 40150 Shah Alam, Selango
Working window: In between of 8 am till 9 pm (8 hours productivity + 1 hour break) [ex: 8 am- 5 pm / 12 pm -9 pm]

Job Summary

As a Customer Service Representative, you will provide exceptional support to customers in the Korean language. You will assist users with inquiries related to bookings, cancellations, and general travel information, ensuring a positive experience throughout their journey.

Key Responsibilities

  • Customer Support: Handle inbound customer inquiries via phone, email, and chat in Korean, providing accurate information and assistance.
  • Issue Resolution: Troubleshoot and resolve customer issues related to bookings, payments, and account management effectively.
  • Documentation: Maintain detailed records of customer interactions and issues in the CRM system for future reference.
  • Feedback Collection: Gather customer feedback to improve service quality and contribute to product enhancements.
  • Collaboration: Work closely with other departments to escalate unresolved issues and ensure timely resolutions.

Qualifications and Skills

  • Language Proficiency: Fluent in Korean (spoken and written) and proficient in English; additional languages are a plus.
  • Experience: Previous experience in customer service or hospitality is an advantage.
  • Communication Skills: Excellent verbal and written communication skills.
  • Technical Skills: Familiarity with computer systems and customer service software.
  • Nationality: Malaysian nationality with TOPIK 5 or 6

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM7,500.00 - RM9,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift

Application Question(s):

  • Please state your TOPIK certificate level
  • Are you able to start by 16 December 2024?

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • korean (Required)
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