Customer Service Representative (Ecommerce) (Ref ID : 12963)
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Respond to order-related inquiries:
Respond to customer inquiries regarding order status, shipping delays, or order errors
・Process returns and exchanges: accept requests for product returns or exchanges and follow appropriate procedures
・Assist with account management: provide assistance with account issues such as password resets, account security and login issues, or updating payment information
・Provide product information: answer questions about product specifications, usage, compatibility, etc.
・Manage feedback and reviews: respond to customer reviews and feedback and escalate to internal team as needed
・Explain shipping options: explain various shipping options and membership benefits to help customers make the best choice
・Handle lost or damaged shipments: investigate and provide solutions for items lost or damaged during shipping Listening to feedback on various customer issues, providing possible assistance, and advising on future purchases
Qualification
・Only those who have lived in Japan or have done CS in Japanese are eligible
Job Types: Full-time, Permanent
Pay: RM6,000.00 - RM7,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)