Manager, Service Transition & Client Onboarding

The Service Transition & Client Onboarding Manager is responsible for managing the seamless transition of new clients’ services into the GBS framework. This role ensures that the integration of new clients' services is conducted efficiently, maintaining high standards of service quality and minimizing disruption to client operations. The manager will collaborate with clients, internal teams, and other stakeholders to achieve a smooth and successful transition.

Client Transition Planning and Management

• Develop and implement detailed transition plans for integrating new clients' services into GBS.
• Coordinate with Account Management Team (AM), clients and internal teams to define the scope, objectives, and timelines for the transition.
• Manage the end-to-end transition process, ensuring alignment with GBS strategy and client expectations.

Stakeholder Engagement

• Serve as the primary point of contact for AM and clients during the transition period.
• Facilitate regular communication between AM, clients, GBS teams, and other relevant stakeholders.
• Conduct meetings and workshops with AM and clients to gather requirements and manage expectations.

Process and Documentation

• Develop and maintain comprehensive transition documentation, including project plans, process maps, and Standard Operating Procedures (SOPs).
• Ensure that all necessary documentation is in place for the seamless handover of services to the GBS team.
• Conduct process audits and reviews to ensure compliance with established standards.

Risk Management

• Identify potential risks associated with the transition and develop mitigation plans.
• Monitor transition activities to ensure risks are managed effectively and any issues are promptly addressed.
• Implement contingency plans to handle unexpected challenges during the transition process.

Training and Knowledge Transfer

• Oversee the training and knowledge transfer process to ensure GBS teams are well-prepared to manage new clients' accounting services.
• Work with subject matter experts to develop and deliver tailored training programs for GBS staff.
• Ensure effective knowledge retention and documentation within the GBS teams.

Performance Monitoring and Reporting

• Establish metrics and Key Performance Indicators (KPIs) to measure the success of the client transition.
• Monitor and report on the performance of transitioned services to ensure they meet agreed standards and client expectations.
• Conduct post-transition reviews with AM, clients and internal teams to identify lessons learned and areas for improvement.

• At least 5+ years of experience in this field with managerial experience
• Bachelor’s Degree/ Post Graduate Diploma/ Professional Degree in Accounting / Finance / Business or equivalent.
• Demonstrated expertise in overseeing end-to-end service transitions and project management, client onboarding and knowledge transfer, within a BPO or shared services environment.
• Self-motivated, driven and able to work independently in a fast-paced environment
• Excellent communication and interpersonal skills for effective collaboration with clients, internal teams, and stakeholders.
• Proven ability to facilitate client meetings and workshops, ensuring alignment on objectives and expectations.
• Good command of both spoken and written English. Proficiency in other language is an advantage.
• Strong MS Office skills, particularly Excel, PowerPoint, and Visio.
• Recognised professional accounting qualification (e.g. CPA, ACCA) will be added advantage.

About Us

GoGlobal is a leading global expansion service provider offering comprehensive solutions in global recruitment, employment, payroll and compliance services. As a trusted partner, we specialize in assisting businesses with their human resources, taxation, accounting, and all corporate services essential for seamless global expansions and operations. With a robust presence in over 100+ countries, our expertise extends to recruiting, employing on behalf of clients, facilitating payments, and establishing operational footholds, including legal entities, bank accounts, and ensuring annual compliance worldwide. Powered by cutting-edge technology, our solutions complement our experienced on-the-ground experts, enabling us to navigate and address the unique intricacies of each locale with a cohesive global strategy.

Why GoGlobal

GoGlobal, as a privately-owned company, offers its clients genuine global solutions! We stand out from the crowd as we make swift decisions aligned with our ambitions, free from outside investor pressures. This gives us the flexibility to quickly adapt to market changes and seize unique opportunities. Instead of distributing earnings to shareholders, we invest our profits back into the business, fuelling growth that’s driven by our own revenue and our team’s performance. Without expectations from external investors, we have the freedom to chart our own course and our success. Winning in our own way is what drives us.

Most importantly, our independent ownership allows us to preserve our culture that is rooted in our core values; prioritizing people, focusing on performance, embracing candor, valuing diversity, being agile and adopting a contrarian approach. With a diverse and growing team members across more than 45 countries, we embrace differences, practice empathy and encourage feedback. We operate in a trust-based environment where our team members are empowered to do their best work without the complications and challenges of navigating silos and unnecessary bureaucracy.

Join us as we leverage innovative thinking and teamwork to explore new opportunities and possibilities!

How we are different

• We’re private: We totally respect that many companies raise a lot of capital and we applaud these successes. At GoGlobal, we simply like people actually in the business to control the business.
• We’re not a rocket ship: We’re pretty happy on earth. Growth isn’t everything.
• We’re not a tech company: We fundamentally believe that this industry cannot be replaced by tech in the foreseeable future and it’s the people that make the difference.
• We’re profitable: We’re pretty prudent in how we spend money because we’re managing our business without outside investors. That said, we’re profitable and continue to grow sustainably. We sleep better at night knowing that we don’t have to raise money. Maybe it’s a little old school, but we believe businesses should be profitable to survive long term.
• We’re diverse. No, really, we are. Compare the team on our website to others you know. We think you’ll agree!
• We’re transparent: Every month we openly share our strategy and financials so you feel ownership of your role in the company’s success.
• We’re structured as a partnership versus a corporation: We’re the only one in our industry that’s structured this way, allowing us to attract some of the best talent since everyone has the opportunity to be a partner in the firm.
• We are the underdog: We think it’s more fun to be a pirate than to be in the navy.

What we offer

• Global career: Work alongside the best talent from diverse backgrounds in a fast-expanding international business
• Results-driven culture: Excel in a result-driven environment that recognises and rewards high performance
• Remote work: Embrace flexibility with our remote work environment
• Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace.
• Wifi: Get your home wifi costs covered, ensuring you are always connected.
• Annual training: Benefit from an annual training allowance to further your professional development

Ready to take the next step in your career with us? Apply now!

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Follow these tips to safeguard your personal information:

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