中文客服 Customer Service Mandarin Speaker
RM 3,000 - RM 3,800 / Per Mon
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Job Responsibilities:
- Possess excellent Mandarin skills, with basic English communication abilities.
- Handle customer inquiries online and provide effective solutions.
- Deliver satisfactory resolutions to customers, including amending hotel/flight booking dates or processing refunds.
- Maintain clear communication and collaboration with relevant departments.
- Work as a team to achieve KPI and SLA targets.
- Must have completed SPM with passes in both subjects, holding an SPM certificate
- Able to communicate well in English
- Proficient in Mandarin, ability to write in Traditional Chine.se ( Cantonese speaking is a plus )
- Diploma/Degree/ Fresh graduates are also encouraged to apply!
- Willing to work in shifts, including night shifts
- Delivery Platform Customer Service (Handling Meal Delays, Refunds, etc.)
- Work Location: Sunway Visio (MRT Cochrane)
- Project primary Market: Taiwan and Hong Kong
Benefits:
- 14 days of annual leave & 14 days of sick leave
- KPI allowance & night shift allowance
- EPF, SOCSO, and medical claims
- Paid training provided (no experience required)
- Opportunity to work from home after three months of training, subject to good performance
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