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中文客服 Customer Service Mandarin Speaker

  • Full Time, onsite
  • Agensi Pekerjaan TalentConsult Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 3,800 / Per Mon


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Job Responsibilities:

  • Possess excellent Mandarin skills, with basic English communication abilities.
  • Handle customer inquiries online and provide effective solutions.
  • Deliver satisfactory resolutions to customers, including amending hotel/flight booking dates or processing refunds.
  • Maintain clear communication and collaboration with relevant departments.
  • Work as a team to achieve KPI and SLA targets.
  • Must have completed SPM with passes in both subjects, holding an SPM certificate
  • Able to communicate well in English
  • Proficient in Mandarin, ability to write in Traditional Chine.se ( Cantonese speaking is a plus )
  • Diploma/Degree/ Fresh graduates are also encouraged to apply!
  • Willing to work in shifts, including night shifts
  • Delivery Platform Customer Service (Handling Meal Delays, Refunds, etc.)
  • Work Location: Sunway Visio (MRT Cochrane)
  • Project primary Market: Taiwan and Hong Kong

Benefits:

  • 14 days of annual leave & 14 days of sick leave
  • KPI allowance & night shift allowance
  • EPF, SOCSO, and medical claims
  • Paid training provided (no experience required)
  • Opportunity to work from home after three months of training, subject to good performance