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Customer Service - Mandarin Speaker (Tabacco Manufacturer Project) Asap

RM 3,200 - RM 3,800 / Per Mon


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  • Support customers to place online orders with the client.
  • Provide timely support to customers through available communication channels (inbound phone calls and email).
  • Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
  • Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
  • Identify and escalate priority issues through appropriate channels as and when necessary.
  • Fresh graduates is encouraged to apply
  • Spoken Mandarin is a MUST.
  • Candidate must possess at least a SPM or Diploma and above.
  • Analytical skills
  • Eye for details
  • Ethical standards
  • Knowledge about types of contents on social sites and e-commerce sites
  • Working Mon-Fri 9am-10pm (9hours), Sat-Sun 9am-6pm, Between Monday to Sunday 5 working days, 2 days off
  • Working Location in GeorgeTown, Penang.
  • 5 working days
  • Language Allowance RM300
  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge)
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