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KEY RESPONSIBILITIES
- Manage day-to-day relationship with the partners and tenants includes operational issues.
- Support the organization within every area of Tenant Management.
- Maintaining and sustaining the mall operations from time to time.
- Responsible for Tenants sales submission (average 95%) and system update.
- Establish and maintain comprehensive / updated Tenants’ Relations Management database and filing system for all tenants (ie. Sales information, licenses, permits, insurances, agreements and other correspondences).
- Coordinate, prepare and distribute work orders to relevant department(s).
- Report, monitor and follow-up with relevant department on tenants’ complaints and resolution.
- Support Operations in the event that tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants.
- Collaborate with other departments for improvement of tenants’ performance as well as tenancy and leasing operations.
- Coordination with Tenant Admin (SO), i.e. tracking of signatory status and sending of documents.
- Obtaining approval for closure applications, i.e. Festival closure, early closure for co. event, etc.
- Mailbox key coordination – new handover, replacement of key or lock.
- Preparing required information prior to Tenants’ meeting.
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