Operations Manager

RESPONSIBILITIES OF POSITION

The Operations Manager will be responsible for managing day-to-day operations, including evaluating overall performance and deliver activities to ensure set targets are met to promote profitability.

Key Responsibilities:

Operational Management:

• Monitor and enforce operational procedures, ensuring compliance with health and safety regulations, company policies, and local laws.
• Oversee the day-to-day operations of multiple cafe locations to ensure consistent quality, exceptional customer service, smooth operational flow and sales performance.
• Analyze and improve store performance, identifying areas of improvement in efficiency, cost control, and overall productivity.
• Establish and manage operational budgets, including cost control strategies to maximize profitability.

Team Leadership & Development:

• Lead, train, and mentor store managers and staff to ensure a cohesive, motivated, and high-performing team across all locations.
• Set clear performance expectations, provide regular feedback, and implement employee development programs to ensure team growth and retention.
• Manage staffing levels to ensure appropriate coverage during peak hours and seasonal demand, overseeing recruitment, training, and scheduling.

Customer Experience:

• Ensure a consistently high standard of service and product quality across all stores to exceed customer expectations.
• Regularly assess customer feedback and implement strategies to address any issues, improve satisfaction, and promote customer loyalty.
• Develop and implement local marketing initiatives and promotions to increase foot traffic and build brand awareness.

Financial Oversight:

• Monitor key financial metrics, including sales, expenses, inventory levels, and profit margins, to ensure the stores meet financial goals.
• Conduct regular audits of inventory, product quality, and store operations to reduce waste and optimize costs.
• Oversee procurement processes, ensuring that stores have the right stock levels of food, beverages, and supplies.

Requirement:

• Proven experience (5+ years) in an operations management role, preferably in the foodservice or cafe industry.
• Strong leadership and team-building skills, with the ability to inspire and motivate a diverse team.
• In-depth understanding of operational processes, inventory management, cost control, and customer service best practices.
• Excellent problem-solving and decision-making abilities, with a focus on operational efficiency.
• Strong financial acumen, with experience managing budgets and analyzing financial data.
• Exceptional communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.

Job Types: Full-time, Permanent

Pay: RM8,000.00 - RM12,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Parental leave

Schedule:

• Day shift
• Monday to Friday