CAFE CREW / PUNCAK ALAM

As a Front Crew, you will play a crucial role in providing excellent customer service and ensuring a positive dining experience for guests. You will be responsible for various tasks related to customer interaction, order processing, and maintaining a clean and organized front-of-house area. Key Responsibilities: Customer Service: • Greet and welcome guests in a friendly and courteous manner. • Assist customers in choosing menu items and provide information about specials or promotions. • Handle customer inquiries and resolve any issues or complaints promptly and professionally. Order Processing: • Take and accurately enter customer orders into the point-of-sale (POS) system. • Ensure orders are prepared and served in a timely manner. • Collaborate with kitchen staff to communicate special requests or dietary restrictions. Cash Handling: • Process customer payments, handle cash, and provide accurate change. • Maintain the integrity of the cash register and follow cash handling procedures. Maintaining Cleanliness: • Keep the front-of-house area clean, organized, and presentable. • Monitor and clean dining tables, chairs, and other customer-facing areas regularly. • Assist with restocking condiments, utensils, and other necessary items. Team Collaboration: • Work collaboratively with other front crew members, kitchen staff, and management to ensure smooth operation. • Communicate effectively with team members to provide excellent service and address any challenges. Compliance with Policies: • Adhere to all food safety and hygiene standards. • Follow company policies and procedures related to customer service, cleanliness, and other operational guidelines. Upselling and Promotions: • Recommend additional items, upsells, or promotions to enhance the customer experience. • Stay informed about menu changes, specials, and promotions to inform customers. Multitasking: • Handle multiple tasks simultaneously, such as taking orders, processing payments, and attending to customer needs.