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CUSTOMER SERVICE OFFICER (RECEPTIONIST)

  • Full Time, onsite
  • International Academy of Business and Technology
  • Kuala Lumpur, Malaysia
RM 2,500 - RM 2,999 / Per Mon

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INTERNATIONAL ACADEMY OF BUSINESS & TECHNOLOGY SDN. BHD. The receptionist and customer service are the first point of contact for our customers and students. They will play a vital role in representing the company's professional image to clients, visitors, and staff. This role requires a professionalism skill, strong communication skills, and the ability to do multitask. Key Responsibilities Reception • Greet and welcome visitors, students, clients, and staff with a friendly and professional demeanor. • Answer incoming phone calls promptly, direct calls to the appropriate team members, and take detailed messages. • Manage visitor registration, sign-in procedures, and issuance of visitor passes. • Maintain a tidy and organized reception area and common spaces. • Coordinate meeting room reservations and set-up, ensuring adequate space, refreshments, and equipment availability when needed. • Prepare class materials and students files Office Services • Manage incoming and outgoing mail and couriers, including sorting, distribution, and tracking. • Order and maintain office supplies, ensuring adequate inventory levels. • Assist with basic office equipment troubleshooting (printers, copiers, etc.) or coordinate with IT support. • Support general office administration tasks as needed, such as filing, photocopying, and document preparation. Catering • Liaise with catering providers for meetings and events, placing orders, and managing deliveries. • Maintain the tidiness and stocking of office kitchen and pantry areas. • Ensure availability of beverages and snacks for visitors. Other Responsibilities • Adhere to company policies and procedures, upholding a safe and efficient workplace. • Provide support to the Facilities Management team on ad-hoc projects or tasks. • Collaborate and communicate effectively with team members from other departments. Qualifications and Skills • Diploma or equivalent. • Minimum of 1-2 years of experience in a receptionist or administrative support role. • Excellent customer service skills and a welcoming attitude. • Strong verbal and written communication skills in English; proficiency in Bahasa Malaysia is highly desirable. • Proficient in Microsoft Office Suite (Word, Excel, Outlook). • Ability to multitask and prioritize in a dynamic work environment. • Detail-oriented and organized. • Demonstrated time management skill.