Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Trainer (Customer Service)

RM 4,000 - RM 5,000 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Company Overview:

We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Trainer (Customer Service) to provide unrivalled support to our clients.

Responsibilities:

  • Develop and deliver training programs for inbound, outbound, and support agents, aimed at enhancing skills, knowledge, and performance.
  • Conduct training needs analysis based on agent performance, customer feedback, and data insights to identify areas for improvement.
  • Create engaging and interactive training materials, including training manuals, job aids, and e-learning modules.
  • Deliver training sessions using various methods such as classroom training, on-the-job training, and virtual training.
  • Evaluate training effectiveness through assessments, surveys, and focus groups, and gather feedback for continuous improvement.
  • Provide coaching and feedback to agents through one-on-one sessions, performance reviews, and customer feedback to boost performance.
  • Analyze performance data related to agents, customer feedback, and call volume to identify areas for improvement in training and coaching.
  • Collaborate with line leaders and assistant leaders to identify training needs and support them in implementing effective training programs.

Requirements/Qualifications:

  • Diploma/Bachelor degree with at least 2 years of work experience as Customer Service trainer or similar role.
  • Experience in customer service positions in contact centres is a plus.
  • Excellent presentation of skills and training delivery, with knowledge of various training methodologies.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to multitask and operate in a fast-paced team environment.
  • An individual who is eager to learn and willing to go the extra mile.
  • Proficiency with necessary technology, including computers, software applications, and phone systems.
  • Additional certification in training is a plus.

Job Type: Full-time

Pay: RM4000.00 - RM5000.00 per month

Benefits:

  • Annual Leave, Maternity Leave, Birthday Leave, Parental Leave, etc
  • EPF & Socso
  • Opportunities for promotion
  • Professional development

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)
Similar Jobs

1d ago

Service Admin
DCH Service Sdn Bhd
Klang, Malaysia

Full Time, onsite, onsite

RM 3,000 / Per Mon

1d ago

SERVICE ADVISOR
Bakateam Sdn. Bhd.
Kuala Lumpur, Malaysia

Full Time, onsite, onsite

RM 4,420 / month