Business Analyst & Functional Tester

Job Title: (Business Analyst & Functional Tester)

Key Responsibilities:

Business Analyst (BA) Scope of Work:

• Be part of an agile team of business analysts to ensure that all business requirements are captured and translated into final implementation.
• Understand and analyse business needs, while balancing against to-be system capabilities. Improve on existing gaps within present-day 1View CRM by optimising build specifications of to-be Rubik CRM. To maximise out-of-the-box functionalities and minimise customisations.
• To conduct in-depth reviews and discussions with existing business users of CRM, and to acquire detailed understanding of business rules, process / work flows in the context of sales, service and support tasks facilitated by CRM system.
• To work with business owners to develop test strategy and related test scenarios and scripts. To work with IT-side test managers to ensure alignment of testing approach and desired outcomes.
• The business requirements team is expected to work very closely with Business and IT leads, including stakeholders from sales, service & support channels, product & segment owners, platform and system owners, and senior management in Consumer, Commercial and Transaction Banking.

Functional Tester (FT) Scope of Work:

• Execute test scripts, input test data, and test results for one or more test plans, including component, assembly, product, performance, user acceptance
• Record problems and issues in accordance with the project's problem and issue management plans
• Work with the application team to resolve any issues that arise out of the testing process
• Participate in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements
• Validate product fixes
• Inform the test lead/test manager of any issues that may affect the schedule, budget, or quality of the product or the testing process.

Job Specification:

Qualifications:

• Basic Degree.

Relevant Work Experience:

• Experience in the following roles would be considered a significant advantage:
• Business Requirements / Analyst / System Tester role
• Project Management role
• Related experience in delivering large-scale IT projects with CRM-related experience being a further advantage.

Required Competencies and Skills:

Competencies/Skills:

• Ability to document business requirements and test scenarios / strategies / execution for large-scale system or platform transformation
• Project management & organisational skillsets and ability to manage multiple workstreams simultaneously while effectively prioritising deliverables
• Ability to influence and drive initiatives across key stakeholders
• Understanding of banking products, services and functions
• Understanding of IT systems and delivery mechanisms.

Job Type: Full-time

Pay: RM8,000.00 - RM10,000.00 per month

Experience:

• IT systems and delivery mechanisms: 2 years (Preferred)
• banking products, services and functions: 2 years (Required)
• Business Analyst: 2 years (Required)
• Functional Tester: 2 years (Preferred)
• System Tester role: 2 years (Required)
• Project Management role: 2 years (Preferred)
• delivering large-scale IT projects with CRM: 2 years (Preferred)