Contact Centre Service & Sales Representative 1 (Telesales)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Contact Centre Service & Sales Representative 1, working together with colleagues to define, manage and achieve divisional business targets.

Key Responsibilities:

• Performing outbound calls to existing HSBC customers by cross selling various financial products.
• Using appropriate sales tools & scripts to enhance product knowledge as well as to generate sales and customer interest over the phone.
• Maintaining high service standards by ensuring that customers’ needs and being met besides recommending appropriate financial solutions.
• Following through on the customers’ requests and convince the customers to take up the products based on their needs while maintaining the customer experience.
• Adhere to company’s call guide policies to ensure that call quality is up to the bank’s standard.

• Minimum SPM qualification, Diploma or Degree would be desirable.
• Knowledge in banking products is an added advantage.
• Basic and numerical reasoning when handling customer enquiries
• Strong verbal and written communication skills in local language and English to effectively service customers
• Experience in customer service or sales roles are desirable especially when dealing with customer conflicts.
• Fresh graduates are encouraged to apply

Work life balance:

• A competitive base salary with quarterly bonus
• HSBC provides various leave policies that allows you to rest, recuperate and balance personal and family commitments
• Supportive management team onsite to ensure that you will be well equipped with product knowledge on the job
• Attractive benefit package
• 5-day working shift pattern – 8 hour shift with an hour break time
• Rewards and recognition for your success and contribution to the team

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritized.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad