Digital Live Chat Consultant

We are looking for a friendly and customer-focused Digital Live Chat Consultant to join our team. The ideal candidate will be responsible for providing real-time support to customers via live chat, ensuring high-quality customer service, solving issues efficiently, and enhancing the overall digital experience. You will serve as a brand ambassador and be the first point of contact for customers needing assistance with products, services, or inquiries.

Key Responsibilities:

• Live Chat Support:
• Engage with customers in real-time via live chat, responding promptly and professionally to inquiries regarding products, services, orders, troubleshooting, and more.
• Customer Assistance:

Provide clear, accurate, and helpful responses to customer queries, aiming for high customer satisfaction. Resolve complaints or issues by offering solutions or escalating to the appropriate department when necessary.

• Product Knowledge:

Develop and maintain in-depth knowledge of the company’s products, services, policies, and promotions to effectively assist customers and drive sales opportunities.Build and maintain strong customer relationships by providing personalized and empathetic service. Follow up with customers to ensure their issues have been fully addressed.Handle and resolve customer complaints or concerns in a timely and effective manner, ensuring a positive customer experience. Use problem-solving skills to troubleshoot technical issues or guide customers through processes.Accurately document customer interactions, including the details of inquiries, issues, and solutions provided. Ensure proper record-keeping in the customer service system for future reference.Provide product recommendations, guide customers through the purchasing process, and suggest additional products or services to enhance the customer’s experience or drive sales.Work closely with other teams, including technical support, sales, and operations, to ensure customer needs are met and issues are resolved quickly.Collect feedback from customer interactions to identify common issues and areas for improvement. Suggest improvements to enhance service quality and digital customer experiences.Qualifications & Skills:

• Customer Relationship Management:
• Issue Resolution:
• Tracking and Documentation:
• Sales Support:
• Collaboration:
• Continuous Improvement:

• High School Diploma or equivalent (Bachelor’s degree is a plus).
• Proven experience in customer service, live chat support, or a related role.
• Strong written communication skills with a clear, professional, and friendly tone.
• Excellent problem-solving abilities and a customer-centric mind-set.
• Ability to work efficiently in a fast-paced environment with multiple chats at once.
• Comfortable with digital tools and platforms for live chat, CRM systems, and customer support software.
• Ability to multitask and manage time effectively.
• A positive attitude with strong interpersonal skills.
• Experience in sales or upselling is a plus.

Why Join Us?

• Be part of a dynamic team with a focus on customer satisfaction and continuous improvement.
• Work in a collaborative and supportive environment with ample opportunities for career growth.
• Competitive salary and benefits package.
• Flexibility with remote or hybrid working options.
• A chance to be at the forefront of delivering exceptional customer service and digital experiences.

If you enjoy helping people, thrive in a fast-paced environment, and have a passion for delivering excellent service, we would love to have you on our team as a Digital Live Chat Consultant.

Job Type: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

• Additional leave
• Health insurance
• Opportunities for promotion

Schedule:

• Afternoon shift
• Day shift

Supplemental Pay:

• Attendance bonus
• Commission pay