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Operation Assistant (Diploma or SPM)

  • Full Time, onsite
  • Tun Hussien Onn National Eye Hospital
  • Petaling Jaya, Malaysia
RM 2,000 - RM 2,200 / month

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  • Greeting and welcoming patients as they arrive at the front desk
  • Answering and addressing inquiries from patients
  • Responding to questions and resolving complaints.
  • Answering the phone while maintaining a polite, consistent phone manner and using proper telephone etiquette
  • Registering new and existing patients, and updating patient demographics by collecting detailed information
  • Scheduling appointments for new and follow-up patients based on consultant availability.
  • Facilitating patient flow by notifying the provider of patients' arrivals, being aware of delays, and communicating with patients and clinical staff
  • Calling patients to remind them of upcoming appointments and assisting them in scheduling appointments
  • Responding to inquiries from patients, prospective patients, and visitors in a courteous manner
  • Protecting patient confidentiality by ensuring that protected health information is secured, not leaving patient folders in plain sight, and logging off the computer before leaving it unattended.
  • Keeping the front desk tidy and presentable at all times.

Job Type: Full-time

Pay: RM2,000.00 - RM2,200.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • Maternity leave
  • Meal allowance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)