Bank Customer Representative | English Speaker

Location : Wilayah Persekutuan Kuala Lumpur (KL), accessible by MRT

Salary package: RM3000-4000 (depend on highest education certificate and years of working experience)

Working time: 24/7 Shift (Rotate by quarter) 5 days a weeks and 2 days of day

*Hybrid mode possibility based on performance

Job Description:

• Develop excellent product knowledge to enhance customer's experience and support.
• Provide customer's guidance in order to address the concerns raised, both on the deliveries and other issues.
• Handle complaints, provide appropriate solutions and alternatives within the allocated time.
• Adhere to the quality process set to ensure that we are providing accurate and timely service to the customer's.

Job Requirements:

• Proficient in speaking in English
• Fresh graduates with Diploma and Degree are encouraged to apply as training will be provided for 1 month
• Able to work on a rotational shift
• 5 working days per week with 2 consecutive rest day off – Rest day can be on weekend or weekdays
• Comfortable to speak and assists both, local and international customers

Allowances:

• Fix contact centre allowance: RM200/month
• Late night shift allowance: RM300 to RM450/month

Interested to work in banking industry? Hurry up & apply!

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Dental insurance
• Gym membership
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Rotational shift

Application Question(s):

• How well can you speak English in a scale of 1-10?
• Please note that the interview will be fully physical.
• Mobile phone number for a phone screening call (eg: 0123456789)
• Wat is your notice period?