Claim Management Analyst (Auto Claim)

Job Objective

The primary purpose of the job is to process Auto claims adjudication work involving liability assessment, handling of third party claims, processing payments, communication via phone with customers, repairers, surveyors and handling all claim related inquiry for Singapore Market.

Duties and Responsibilities

• Utilizing acceptable claims handling techniques that are in adherence to SOP by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary

• Ensure proper follow up on cases to resolve outstanding issues and to ensure timely processing and closure of claim

• Provide timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, responding to incoming inquires according to company policies, following agreed internal and external processes, policies and procedures to ensure quality and service standards are met. This includes all forms of communications to internal and external parties

• Maintaining accurate system data and documentation by collecting, recording, analyzing, and summarizing information

• Ensure that claims set up and reserves are accurately updated in a timely manner

Skills, Knowledge and Expertise

• Ability to prioritize and multi-task effectively in a fast-paced environment

• Ability to communicate information clearly and concisely both verbally and in writing

• Requires proficiency in Desk Management, phone ‘etiquette’, time management and dealing with difficult customers

• Computer literate; experience with Microsoft Office Products.

• Must be willing to work during Malaysia public holiday and perform overtime as and when required due to business requirements.