Call Center Executive - Banking (AP02)

Full Time, onsite
Agensi Pekerjaan Career International FOS Sdn Bhd
Kuala Lumpur, Malaysia

RM 2,600 - RM 3,000 / month

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Responsibility :

As a Call Center Executive, you will be the first point of contact for our valued banking customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our banking products and services.

To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
To accurately record customer interactions and transactions while maintaining confidentiality and data security.
To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
To work collaboratively with team members to achieve customer service goals and provide seamless support

Requirements

Fresh graduates with Degrees / Diplomas are encouraged to apply.
SPM with 2 years of Call Center/ CS Experience (Must have credit in Maths and English).
Good command of English and ability to interact with all levels in the organization.
Must be willing to work on 6 months Contract if selected for the position and will convert permanent or extend contract depending on the staff performance.
Working hours - 8 am to 11 pm (Rotational 9 Hours shift between this time)
Immediate Joiners ONLY

Benefits