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Upsell/Cross-Sell Specialist

RM 3,300 - RM 4,300 / Per Mon


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Responsibility
  • Inbound Calls: Handle incoming calls while maintaining strong sales and customer experience throughout the interaction.
  • Consultative Selling: Identify customer needs and recommend new products or services to support their business success.
  • Issue Resolution: Provide solutions within our support scope or guide customers to third-party or paid services when necessary.
  • Troubleshooting: Resolve issues with client products on the first call whenever possible.
  • Performance Metrics: Achieve targets in First Call Resolution, Conversion Rates .NET Promoter Score, and New Sales.
  • Interpersonal Skills: Excel in communication, multitasking, and prioritizing in a fast-paced, high-volume environment.
Requirements
  • Education: SPM holders are welcome, provided they have strong English skills.
  • Sales Experience: Previous sales experience is an added advantage.
  • Experience in customer service for BPO industry is a must.
Benefits
  • Leave: Annual and sick leave.
  • Professional Development: Training opportunities available.
  • Career Advancement: Clear paths for career progression.
  • Employee Engagement: Various staff
  • Allowance Provided
  • 5 Working Days
  • Attractive Incentives