Summary

SWIFT is a member-owned cooperative that provides the communications platform, products and services to connect more than 10,000 banking organizations, securities institutions and corporate customers in over 200 countries and territories. We enables our users to exchange automated, standardized financial information securely and reliably, thereby lowering costs, reducing operational risk and eliminating operational inefficiencies. We also brings the financial community together to work collaboratively to shape market practice, define standards and debate issues of mutual interest. Our headquarter is based in Belgium and currently have 24 offices worldwide.

As part of the Order-to-Cash (OTC) stream within Finance Operations, we are actively working towards creating efficient working space, maintaining synergy across different teams and providing good customer experience. There are 3 teams under OTC: Contracts Management team (Ordering), Billing team (Invoicing) and Accounts Receivable (Payment) in which we are frequently work hand-in-hand.

In this context, Contracts Management team is looking for an experience professional to join us in ordering and run all other operational activities together with the team. The team is majorly involved in the areas of customer master data maintenance and contractual info that flows into invoices for global Swift customers. Furthermore, the team is also serving on the areas of Query management, Risk and Control analysis, Business expertise and Reconciliations to maintain high standards of the operations.

What do you want to expect:

• Be the operational excellence lead, driving process efficiency & improvement in processes relating to Contract Management team.

• Represent Contract Management team, participating and providing expertise, in various projects & initiatives.

• Work with manager and other leads, to strategize before implementation of the project or initiatives by the team.

• Lead process optimization & improvement initiatives aimed at enhancing efficiency and effectiveness in daily & monthly activities.

• Participate and provide input during risk and audit annual review.

• Proactively develop, implement, and review operational policies & procedures to address audit and revenue assurance requirements.

• Actively providing feedbacks and insights on operations in case of gaps and changes to increase efficiency.

• Provide coaching and mentoring to other team members when required.

• Promote a positive company culture and encourage top performance while maintaining high morale among the team members.

What will make you successful?

• Minimum 5 years of experience in Ordering operations or OTC stream (preferable in an international setting covering customers worldwide)

• Experience in at least 2 of these tools SAP/PEGA/Salesforce Lightning/CPQ/Confluence to be used in daily operations (like ordering process, quotation validation, workflow execution and documentation)

• Experience in preparing excel reporting (require at least intermediate level) or dashboard building will be useful

• Capable in writing proper step-by-step process documentation for new and change in products

• Demonstrated strong capabilities in analysing scenarios, performing investigations and providing structured responds on situational basis

• Proven experience as a change ambassador in the previous role, deliver quick wins/ improvements and stay curious on new developments/advancement in the company

• Demonstrated strong capabilities to manage multiple deadlines and work under tight deadlines or adhoc conditions (as and when required)

• Strong desire to learn, explore and grow in OTC stream to develop comprehensive E2E understanding

• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

• Proven team player to accomplish results, coordinate team operations and working cross-functionality

• Demonstrated aptitude for learning new technologies quickly with limited supervision