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- Report to the Outlet Manager/Area Manager on operational issues, ensuring consistency in operations, product delivery, and customer service.
- Ensure the restaurant is fully prepared, stocked, and ready for service.
- Provide prompt, courteous customer service, maintaining high food and beverage quality standards.
- Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.
- Address and resolve customer complaints professionally and efficiently.
- Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.
- Monitor team attendance, conduct staff training, and ensure compliance with company policies.
- Analyze sales data, maximize sales opportunities, and meet targets.
- Prepare and submit daily reports on staff, sales, inventory, and any operational issues.
- Perform end-of-day procedures and other tasks as assigned by management.
- Min SPM with 2 years of managerial experience in Food & Beverages.
- Strong leadership and coaching abilities.
- Positive attitude and eagerness to learn.
- Willing to work overtime and on public holidays if required.
- Able to join training at Kuala Lumpur.
- Strong presentation, communication, problem-solving, and time-management skills.
- Team player, able to work independently and under pressure.
- Proficient in English and Malay, both written and spoken.
- Computer literate.
- Confident, proactive, and capable of meeting tight deadlines.
- Owns transport and willing to travel.
- Location: Kuala Lumpur
- EPF/SOCSO Provided: Yes/No
- Hostel Provided
- Career Development
- Profit Sharing
- Medical
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