Customer Service (English/ Mandarin)
RM 2,800 - RM 3,500 / Per Mon
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Client Industry: Non-financial industry
Location: Reachable at MRT TRX station
Working hour: Mon-Fri (830am-530pm)
Remunerations: Basic + language allowance (for mandarin speaking)
The essential duties and responsibilities for the incumbent are as per below:
- Deliver world class customer service via telephone
- Provide a polite, professional and accurate response
- Manager customer's expectations and display ownership for customer's requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service
gaps through constructive feedback and implement process improvements where appropriate
- Undertake any other works and duties allocated by management as and when required
Job Types: Full-time, Fresh graduate
Pay: RM2,800.00 - RM3,500.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Application Question(s):
- Do you have experience in Inbound Call?
- What is your expected salary?
- How long is your notice period?
Education:
- STM/STPM (Required)
Experience:
- Customer Care Specialist: 1 year (Preferred)
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