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Customer Service (English/ Mandarin)

RM 2,800 - RM 3,500 / Per Mon

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Client Industry: Non-financial industry
Location: Reachable at MRT TRX station
Working hour: Mon-Fri (830am-530pm)
Remunerations: Basic + language allowance (for mandarin speaking)

The essential duties and responsibilities for the incumbent are as per below:

  • Deliver world class customer service via telephone
  • Provide a polite, professional and accurate response
  • Manager customer's expectations and display ownership for customer's requests
  • Liaise with appropriate departments to resolve issues brought up by customers
  • Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
  • Support Team Leader and Managers to continuously review processes, identify and resolve service

gaps through constructive feedback and implement process improvements where appropriate

  • Undertake any other works and duties allocated by management as and when required

Job Types: Full-time, Fresh graduate

Pay: RM2,800.00 - RM3,500.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Application Question(s):

  • Do you have experience in Inbound Call?
  • What is your expected salary?
  • How long is your notice period?

Education:

  • STM/STPM (Required)

Experience:

  • Customer Care Specialist: 1 year (Preferred)