Customer Service Representative

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Key Responsibilities:

• Handle pre and post reservation inquiries by phone, e-mail and fax;
• Handle customer requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Make outbound calls to hotels/guests to arrangement special requests;
• Act as liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.

Requirements/Qualification

• Excellent communication skills in English and Mandarin.
• Excellent commercial understanding
• Problem solving
• Sense of responsibility
• Independent and customer friendly
• Experienced with Customer Care, internet and hotel industry
• Available for changes in shift schedule on a monthly rotation schedule or as business needs require
• Must be able to speak, read and write Mandarin language to support

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,200.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Language:

• Mandarin (Required)