Customer Service – Freight Forwarder

Your primary role will involve handling customer inquiries, coordinating with logistics teams, and managing the overall freight forwarding process to ensure the timely and accurate delivery of goods.

Responsibilities:

• Serve as the main point of contact between clients and the company, addressing their needs and providing updates on shipment status.
• Respond to customer inquiries, provide accurate quotes, and offer solutions for their freight and logistics needs.
• Coordinate the movement of goods from origin to destination, ensuring all freight documents (e.g., Bills of Lading, customs documents) are prepared and processed efficiently.
• Liaise with shipping lines, carriers, and other stakeholders to arrange bookings, track shipments, and resolve any issues during transit.
• Prepare and process shipping documentation such as commercial invoices, packing lists, customs declarations, and certificates of origin.
• Ensure all documents comply with international shipping regulations and customer requirements.
• Track shipments and provide customers with timely updates regarding any delays or issues.
• Proactively resolve any problems that may arise in the freight forwarding process (e.g., delivery delays, customs issues, damaged goods).
• Maintain a high level of professionalism and customer service by building strong relationships with customers and resolving complaints or issues promptly.
• Ensure customers are satisfied with the services provided and provide after-sales support where necessary.
• Work closely with the operations and logistics teams to ensure that the freight forwarding process runs smoothly.
• Generate reports on shipping activity, costs, and customer feedback to help improve service delivery.

Requirements:

• A diploma or degree in logistics, supply chain management, international business, or a related field is preferred.
• Previous experience in customer service or freight forwarding is a plus (typically 1-2 years).
• Fresh graduates are welcome to apply.
• Strong communication and interpersonal skills to effectively manage customer relationships.
• Ability to multi-task, particularly in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Ability to handle pressure and resolve customer issues in a timely and efficient manner.
• Able to work on weekends if cargo booking fall on weekend.

Job Types: Full-time, Permanent

Pay: RM1,999.98 - RM2,400.49 per month

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekend jobs

Supplemental Pay:

• Commission pay