Customer Service Representative - Mandarin

As a Customer Service Representative, you will be responsible for providing exceptional customer support through various channels, including phone, email, and chat. You will handle customer inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities:

• Customer Support:
• Respond promptly to customer inquiries and concerns.
• Provide accurate and helpful information.
• Resolve customer issues effectively and efficiently.
• Escalate complex issues to appropriate teams.

Data Entry and Reporting:

• Accurately document customer interactions and resolution details in the CRM system.
• Generate reports on customer interactions and performance metrics.

Process Management:

• Follow established processes and procedures to ensure consistency and quality.
• Identify and recommend process improvements to enhance efficiency.

Compliance:

• Adhere to all company policies, procedures, and security standards.
• Maintain confidentiality of customer information.

Professionalism:

• Maintain a positive and professional attitude at all times.

Communicate effectively with customers and colleagues.

Job Type: Contract
Contract length: 4 months

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Application Question(s):

• Are you able to commit to 4 months contract?

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Expected Start Date: 02/13/2025