Customer Service Executive (Electronic Industry)

• Achieve a high level of customer service. • Meet the monthly sales plan fulfillment as defined by management. • Meet departmental benchmarks, including high gross profit, optimal stock turnover, and minimizing payment delays from customers. • Generate quotations, RFQs, and web quotes. • Process order entries, delivery notes, invoices, and credit notes. • Handle rescheduling requests in accordance with company guidelines. • Address customer complaints, including RMAs, delivery issues, and claims. • Manage all customer-requested forms, agreements, and contracts. • Ensure smooth and successful fulfillment of samples, catalogs, and marketing materials. • Regularly generate benchmark and complaint reports. • Participate in joint customer visits with the account owner as needed. • Actively contribute to department meetings, including taking meeting minutes. • Participate in company-organized stocktaking activities. • Answer phone calls within the stipulated time frame. • Perform any ad-hoc tasks as assigned. JOB REQUIREMENTS • Minimum with Diploma in Business Administration with at least 2 - 3 years experiences in Electronic Industry preferred. • Fluent and proficient in English both Writing & Speaking for day to day operations • Possess good customer service skills • Material planning or related experience will be an advantage. • Ability to work independently with persuasive, dynamic personality • Motivated telephone marketing experience essential.